Outage in UKG

Impossible to invite employees to PeopleAssist and password reset issues // Impossible d'inviter les employés à PeopleAssist et problèmes lors de la réinitialisation de mots de passe

Resolved Minor
February 28, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We have noticed an increase in password reset errors since yesterday 12:50 UTC. Our technical team has identified the root cause of the problem and a fix is being deployed. We will get back to you as soon as the situation is back to normal. // Nous avons constaté une augmentation des erreurs de réinitialisation de mot de passe depuis hier 12:50 UTC. Notre équipe technique a identifié la cause du problème et un correctif est en cours de déploiement. Nous vous tiendrons au courant dès que la situation sera redevenue normale.
Components affected
UKG Request Manager UKG Document Manager Core
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/28/2023 02:03PM

We are no longer seeing errors since the fix was deployed at 12:26 UTC. This incident is considered closed. We apologize for the inconvenience caused

//

Nous ne constatons plus d'erreurs depuis le déploiement du correctif à 12:26 UTC. Cet incident est considéré comme terminé. Nous vous prions de nous excuser pour la gène occasionnée

IDENTIFIED about 2 years ago - at 02/28/2023 11:45AM

We have noticed an increase in password reset errors since yesterday 12:50 UTC. Our technical team has identified the root cause of the problem and a fix is being deployed. We will get back to you as soon as the situation is back to normal.

//

Nous avons constaté une augmentation des erreurs de réinitialisation de mot de passe depuis hier 12:50 UTC. Notre équipe technique a identifié la cause du problème et un correctif est en cours de déploiement. Nous vous tiendrons au courant dès que la situation sera redevenue normale.

Latest UKG outages

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[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - 8 months ago
[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - 9 months ago
[US, ATL, TOR] Delays for Document Migration process - 10 months ago

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