Outage in Pexip

Some users may be unable to initiate new calls and use some features on Pexip Portals

Resolved Minor
January 18, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue with occasional call failures on the service.
Components affected
Pexip Registration and Call Service Pexip Cloud Video Interop for Microsoft Teams Pexip Google Hangouts Meet Interoperability Service Pexip VMR service Pexip Analytics Pexip Partner Portal
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/19/2024 04:10PM

No further issues have been observed or reported. All systems are operational at this time.

MONITORING 4 months ago - at 01/19/2024 03:15PM

A fix for The Cloud OTJ issue has been implemented, and Cloud One-Touch Join Providers can now be created. Our team is continuing efforts to enhance stability in response to the incident.

IDENTIFIED 4 months ago - at 01/19/2024 07:26AM

The current status indicates that the Cloud One-Touch Join service is experiencing issues, leading to the temporary inability to set up Calendar Providers.

MONITORING 4 months ago - at 01/18/2024 08:54PM

All issues have been mitigated and the team is continuing to optimize performance.

IDENTIFIED 4 months ago - at 01/18/2024 03:28PM

We have identified a potential problem with Partner Portal users being unable to invite new EUL Users, and we are actively addressing and resolving any remaining issues.

MONITORING 4 months ago - at 01/18/2024 12:57PM

Access to the Analytics portal is restored and we are monitoring the results.

IDENTIFIED 4 months ago - at 01/18/2024 12:05PM

A fix has been implemented and the call connectivity issue is resolved, however, the Analytics portal is not available at that moment.

IDENTIFIED 4 months ago - at 01/18/2024 12:00PM

The issue has been identified and our team is actively working on a solution.

INVESTIGATING 4 months ago - at 01/18/2024 11:35AM

We are currently investigating an issue with occasional call failures on the service.

Latest Pexip outages

SIP/H323 -> Google Meet calls taking a long time to setup or failing to set up at peak times. - 19 days ago
Potential Connectivity Issues for VMR Users - 23 days ago
Unscheduled VMR YouTube stream/record is failing to establish - 25 days ago
Some MMV calls to VMR may fail to establish Audio / Video connections when UDP is blocked on the network. - about 1 month ago
Pexip Analytics missing information. - about 1 month ago

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