Outage in RingCentral Engage Digital

Major disruptions on WhatsApp APIs

Resolved Major

October 25, 2022 - Started over 1 year ago - Lasted 5 minutes
Official incident page

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Outage Details

A portion of customers may not be able to receive messages and reply through WhatsApp channels. This is due to an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api Our teams are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.

Components affected

RingCentral Engage Digital Whatsapp synchronization

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 10/25/2022 08:09AM

A portion of customers may not be able to receive messages and reply through WhatsApp channels.
This is due to an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api
Our teams are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.

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