Outage in RingCentral Engage Digital

Issue with Twitter/X channels

Resolved Major

December 20, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

A portion of Engage Digital customers may experience issues with receiving and sending messages on Twitter/X channels. Our teams are investigating the root cause and are checking with X teams

Components affected

RingCentral Engage Digital Twitter synchronization

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 12/20/2023 02:49PM

Situation is back to normal, channels are correctly synchronized.
If you're experiencing any issue, please reach out to our support team.

MONITORING about 2 years ago - at 12/20/2023 02:05PM

Synchronization has resumed on impacted channels.
Our teams are still monitoring the situation and are waiting for more information from X teams to identify the root cause.
If you're experiencing any issue, please reach out to our support team.

INVESTIGATING about 2 years ago - at 12/20/2023 10:37AM

A portion of Engage Digital customers may experience issues with receiving and sending messages on Twitter/X channels.
Our teams are investigating the root cause and are checking with X teams

Latest RingCentral Engage Digital outages

Customers experienced interactions distribution interruption - 10 months ago

Issue on Facebook channels - over 1 year ago

Issue with X/Twitter direct messages - almost 2 years ago

Customers are experiencing issues with sending private messages on Twitter/X channels - almost 2 years ago

Issues on Engage Messaging channels - about 2 years ago

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