Outage in RingCentral Engage Digital

Issues on Engage Messaging channels

Resolved Minor
November 28, 2023 - Started about 2 years ago - Lasted about 21 hours
Official incident page

Incident Report

A portion of Engage Digital customers may experience delays on sending and receiving messages on Engage Messaging channels. Please note that this is limited to customers still hosted on our Claranet servers.
Components affected
RingCentral Engage Digital Mobile Messaging synchronization

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/29/2023 11:31AM

The root cause has been identified and a fix has been implemented.
Please reach out to our support team if you're experiencing issue with your Engage Messaging channel.

MONITORING about 2 years ago - at 11/28/2023 02:16PM

Performance is back to normal, messages are sent and receive without delay.
Our teams are still investigating the root cause

MONITORING about 2 years ago - at 11/28/2023 02:14PM

Performance is back to normal, messages are sent and receive without delay.
Our teams are still investigating the root cause

IDENTIFIED about 2 years ago - at 11/28/2023 02:12PM

A portion of Engage Digital customers may experience delays on sending and receiving messages on Engage Messaging channels.
Please note that this is limited to customers still hosted on our Claranet servers.

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