Outage in RingCentral Engage Digital

Customers are experiencing issues with sending private messages on Twitter/X channels

Resolved Minor

February 02, 2024 - Started about 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

Due to limitations on Twitter/X's APIs, a portion of Engage Digital customers may experience issues and delays with sending private messages (outbound only). If you're experiencing issues, please reach out to our Support team.

Components affected

RingCentral Engage Digital Twitter synchronization

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/02/2024 10:00PM

Our team has rolled out a fix for this issue. Situation is now back to normal.
If you're still experiencing issues on Twitter/X DMs, please reach out to our Support team.

IDENTIFIED about 2 years ago - at 02/02/2024 02:13PM

Due to limitations on Twitter/X's APIs, a portion of Engage Digital customers may experience issues and delays with sending private messages (outbound only).
If you're experiencing issues, please reach out to our Support team.

Latest RingCentral Engage Digital outages

Customers experienced interactions distribution interruption - about 1 year ago

Issue on Facebook channels - almost 2 years ago

Issue with X/Twitter direct messages - about 2 years ago

Issue with Twitter/X channels - over 2 years ago

Issues on Engage Messaging channels - over 2 years ago

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