Outage in RingCentral Engage Digital
Customers are experiencing issues with sending private messages on Twitter/X channels
Resolved MinorIncident Report
Due to limitations on Twitter/X's APIs, a portion of Engage Digital customers may experience issues and delays with sending private messages (outbound only).
If you're experiencing issues, please reach out to our Support team.
Components affected
RingCentral Engage Digital Twitter synchronizationNeed to monitor RingCentral Engage Digital outages?
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 02/02/2024 10:00PM
Our team has rolled out a fix for this issue. Situation is now back to normal.
If you're still experiencing issues on Twitter/X DMs, please reach out to our Support team.
IDENTIFIED
almost 2 years ago - at 02/02/2024 02:13PM
Due to limitations on Twitter/X's APIs, a portion of Engage Digital customers may experience issues and delays with sending private messages (outbound only).
If you're experiencing issues, please reach out to our Support team.
Latest RingCentral Engage Digital outages
Customers experienced interactions distribution interruption - 10 months ago
Issue on Facebook channels - over 1 year ago
Issue with X/Twitter direct messages - almost 2 years ago
Issue with Twitter/X channels - about 2 years ago
Issues on Engage Messaging channels - about 2 years ago
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