Outage in RingCentral Engage Digital

Customers experienced interactions distribution interruption

Resolved Minor
March 27, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

A portion of Engage Digital customers may have experienced delays in interactions distribution. Please note that this is limited to customers still hosted on our Claranet servers.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/27/2025 10:58AM

This incident has been resolved.

MONITORING 2 months ago - at 03/27/2025 10:31AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 03/27/2025 09:17AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 03/27/2025 09:14AM

A portion of Engage Digital customers may have experienced delays in interactions distribution.
Please note that this is limited to customers still hosted on our Claranet servers.

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