Outage in RingCentral Engage Digital

Issue on Facebook channels

Resolved Major

April 25, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Meta has reported an incident affection the synchronization of inbound messages on Facebook channels. Their engineering team is actively working to resolve the situation. More info on Meta's status page: https://metastatus.com/graph-api If you're experiencing issues on your Facebook channels, please reach out to our Support team.

Components affected

RingCentral Engage Digital Facebook page synchronization

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/25/2024 12:38PM

Our engineering team confirmed that synchronization has resumed on all Facebook channels.
If you're experiencing any issue, please report it to our Support team.

MONITORING almost 2 years ago - at 04/25/2024 12:06PM

Meta informed that the issue is resolved on their end.
Our teams are monitoring the situation to ensure all Facebook channels are now working properly.

IDENTIFIED almost 2 years ago - at 04/25/2024 08:16AM

Meta has reported an incident affection the synchronization of inbound messages on Facebook channels. Their engineering team is actively working to resolve the situation.
More info on Meta's status page: https://metastatus.com/graph-api

If you're experiencing issues on your Facebook channels, please reach out to our Support team.

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