Outage in RingCentral Engage Digital
Issue with X/Twitter direct messages
Resolved MajorIncident Report
A portion of Engage Digital customers may experience an issue sending private messages on X/Twitter channels.
Our teams reached out to X/Twitter to investigate this issue.
If you're experiencing an issue with DMs on X/Twitter, please reach out to our Support team
Components affected
RingCentral Engage Digital Twitter synchronizationOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 04/05/2024 07:55AM
Our teams confirmed all DMs are now correctly sent on X/Twitter channels as a long-term solution has been found.
If you're still experiencing issues with DMs on X/Twitter, please reach out to our Support team.
IDENTIFIED
over 1 year ago - at 04/02/2024 03:19PM
A portion of Engage Digital customers may experience an issue sending private messages on X/Twitter channels.
Our teams reached out to X/Twitter to investigate this issue.
If you're experiencing an issue with DMs on X/Twitter, please reach out to our Support team
Latest RingCentral Engage Digital outages
Customers experienced interactions distribution interruption - 7 months ago
Issue on Facebook channels - over 1 year ago
Customers are experiencing issues with sending private messages on Twitter/X channels - over 1 year ago
Issue with Twitter/X channels - almost 2 years ago
Issues on Engage Messaging channels - almost 2 years ago
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