The Home Depot Channel Failing Publications

Publications to THD continue to be successful. Users may resume normal operation.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our team and partners have resolved the queue processing issues. Salsify will continue to monitor publications throughout the remainder of the week. Users may resume publications as normal.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our API Partner and THD continue to collaborate with Salsify on the issue. They have identified options to avoid future delays. We do not have a timeline for a resolution yet but we are working closely with our partners to ensure the issue continues to be addressed with priority. In the meantime, republishing affected products may provide additional feedback.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our API Partner and THD have identified the root cause blocking publications. The teams are working on a resolution for the processing issue, but we do not yet have an ETA.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our THD API Partner has identified a processing issue on their end and has allocated additional resources to mitigate the problem until the root cause can be addressed.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

The Salsify team has identified an issue blocking The Home Depot Channel Publications. We are working on a resolution with Home Depot and our THD Partner.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.