Outage in Salsify

Import Assets from FTP lab failing

Resolved Major
August 26, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue causing the Import Assets from FTP lab to fail. Our engineers are investigating. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/26/2025 01:51PM

Our engineers identified and addressed the root cause of failures for the Import Assets from FTP lab. Lab is running successfully.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED 2 months ago - at 08/26/2025 01:11PM

We have identified the root cause of failures for the Import Assets from FTP lab. Our engineers are working on a fix.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

INVESTIGATING 2 months ago - at 08/26/2025 01:04PM

We are currently experiencing an issue causing the Import Assets from FTP lab to fail. Our engineers are investigating.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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