Outage in Salsify

Amazon Vendor Central Publishes Failing

Resolved Major
September 15, 2023 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue causing publishes to Amazin Vendor Central via out Selling Partner API to fail with the following error: [Error] [00000] We encountered an internal error. Please try again. We will update this page as we uncover more about root cause. Please reach out to customer support at https://help.salsify.com/ProductXM/s/createrecord/Create_a_PXM_Case for any questions regarding this issue.
Components affected
Salsify Amazon
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/15/2023 08:51PM

Amazon publishes are processing as expected and this incident is resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 8 months ago - at 09/15/2023 07:54PM

We have become aware of an API issue causing publishes to Amazon Vendor Central to fail. We believe the API issue is now resolved and will continue to monitor.

Customers with failed publishes should attempt to republish affected channels.

Customers experience this issue with the following error message:
[Error] [00000] We encountered an internal error. Please try again.

MONITORING 8 months ago - at 09/15/2023 07:47PM

We have become aware of an API issue causing publishes to Amazon Vendor Central to fail. We believe the API issue is now resolved and will continue to monitor.

Customers experience this issue with the following error message:
[Error] [00000] We encountered an internal error. Please try again.

INVESTIGATING 8 months ago - at 09/15/2023 07:37PM

We are currently investigating an issue causing publishes to Amazin Vendor Central via out Selling Partner API to fail with the following error: [Error] [00000] We encountered an internal error. Please try again.

We will update this page as we uncover more about root cause.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/createrecord/Create_a_PXM_Case for any questions regarding this issue.

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