Outage in Salsify

Channel based sell sheet publications failing

Resolved Major
September 28, 2023 - Started over 1 year ago - Lasted 4 days
Official incident page

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Outage Details

We have determined that the root cause is related to an update made by an external software vendor. We have notified the vendor of the problem and are working directly with them to address the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify Syndication
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/02/2023 10:32PM

Due to changes with our partner, we've identified and are exploring alternative options for supporting sell sheets in bulk. Any impacted customers with existing channel based sell sheet solutions will receive communication and next steps from their Salsify Customer Success Manager.

For any additional questions or concerns, please reach out to our Customer Support team via https://help.salsify.com/ProductXM/.

IDENTIFIED over 1 year ago - at 09/28/2023 09:09PM

We have determined that the root cause is related to an update made by an external software vendor. We have notified the vendor of the problem and are working directly with them to address the issue. We are currently working on determining the next steps and will update as soon as possible.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED over 1 year ago - at 09/28/2023 01:36PM

We have determined that the root cause is related to an update made by an external software vendor. We have notified the vendor of the problem and are working directly with them to address the issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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