Outage in Salsify

Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods

Major
April 23, 2025 - Started 9 days ago
Official incident page

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Outage Details

We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution. We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking
Components affected
Salsify Walmart
Latest Updates ( sorted recent to last )
IDENTIFIED 3 days ago - at 04/29/2025 06:36PM

We have identified an issue where some products submitted to Walmart via the OmniSpec API remain in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

IDENTIFIED 9 days ago - at 04/23/2025 10:00PM

We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

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