Outage in Salsify

Some Wayfair product crawls return a 'Blocked' error

Resolved Major
April 17, 2025 - Started about 1 month ago - Lasted 20 days
Official incident page

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Outage Details

Our engineering team has identified an issue with crawling some Wayfair products, which returns a 'Blocked' error affecting all Wayfair insights reports. We are actively working with our data provider to resolve the ongoing data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Components affected
Salsify Insights
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 05/07/2025 05:54PM

Crawl data has stabilized for all report types and this incident is now resolved.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

MONITORING 28 days ago - at 05/02/2025 06:57PM

Additional improvements have been implemented, and as a result, all Wayfair reports are functioning with improved success rates. Our engineers are continuing to observe to ensure the issue is fully resolved.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED about 1 month ago - at 04/29/2025 07:23PM

All reports are functioning with improved success rates, with the exception of search. Our team is actively working with our data provider to resolve the outstanding search report issues.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED about 1 month ago - at 04/29/2025 07:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 04/25/2025 06:10PM

Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all Wayfair insights reports. With recent improvements, we are observing higher success rates. We continue to work with our data provider to resolve the ongoing data crawling issue.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED about 1 month ago - at 04/22/2025 06:00PM

Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are actively working toward a resolution.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED about 1 month ago - at 04/18/2025 06:24PM

Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED about 1 month ago - at 04/17/2025 05:41PM

Our engineering team has identified an issue with crawling some Wayfair products, which returns a 'Blocked' error affecting all Wayfair insights reports. We are actively working with our data provider to resolve the ongoing data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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