Outage in Salsify

Classic Catalog Configuration Issues

Resolved Major

May 09, 2025 - Started 12 months ago - Lasted about 1 month
Official incident page

Incident Report

We have received reports of issues selecting Columns and Properties for Classic Catalogs for both Product Feed and Digital Asset configuration pages. Our team is currently investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Components affected

Salsify Application

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/14/2025 06:20PM

The incident was resolved on May 9, 2025.

MONITORING 12 months ago - at 05/09/2025 05:08PM

This incident has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 12 months ago - at 05/09/2025 04:53PM

In addition to Classic Catalogs Property Selectors, we found that Custom Views experienced the same issue when attempting to update the selected Properties for a Custom View.

We have since applied a fix to the platform, correcting the experience for both Classic Catalog and Custom View Property Selectors. All affected features are back to normal operation.

We will continue monitoring for continued success for these features.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

INVESTIGATING 12 months ago - at 05/09/2025 04:24PM

We have received reports of issues selecting Columns and Properties for Classic Catalogs for both Product Feed and Digital Asset configuration pages. Our team is currently investigating this issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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