Outage in Salsify

Intermittent publishing failures to all Salsify direct connections

Resolved Major
October 01, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We’ve identified an issue causing intermittent publishing failures to all Salsify direct connections. Our team has identified the root cause and working to implement a fix. Updates to follow. Please reach out to customer support at https://help.salsify.com/ProductXM for any questions regarding this issue.
Components affected
Salsify Syndication
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/02/2023 03:49PM

Publishes have been completing successfully across Salsify direct connections since the fix was put in place, so we're marking this incident as resolved. Please reach out to customer support at https://help.salsify.com/ProductXM if you find further issues, or if you have additional feedback.

MONITORING over 1 year ago - at 10/01/2023 05:30PM

Our team has implemented a fix to address the issue. We’ll continue to monitor publishing success rates across Salsify direct connections.

Please reach out to customer support at https://help.salsify.com/ProductXM with any questions or concerns.

IDENTIFIED over 1 year ago - at 10/01/2023 02:07PM

We’ve identified an issue causing intermittent publishing failures to all Salsify direct connections.

Our team has identified the root cause and working to implement a fix. Updates to follow.

Please reach out to customer support at https://help.salsify.com/ProductXM for any questions regarding this issue.

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