Outage in Sharpen

Sharpen Q Service Disruption

Resolved Major
May 02, 2023 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of a service disruption in our IZ0 isolation zone (app.sharpencx.com). We have all necessary resources engaged to restore service. Additional details will be provided soon.
Components affected
Sharpen Q
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/02/2023 06:48PM

This issue is fully resolved.

MONITORING 5 months ago - at 05/02/2023 03:55PM

This issue is now corrected. We will continuing to monitor for the next 30 minutes to confirm sustained recovery.

IDENTIFIED 5 months ago - at 05/02/2023 03:51PM

We have isolated the problem and have identified steps to correct. We are working through steps to correct now.

INVESTIGATING 5 months ago - at 05/02/2023 03:46PM

We are aware of a service disruption in our IZ0 isolation zone (app.sharpencx.com). We have all necessary resources engaged to restore service. Additional details will be provided soon.

Latest Sharpen outages

Inbound/Outbound Call Failures in Sharpen Q (IZ0) - 2 months ago
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Intermittent Sharpen Q interruption (IZ0 - app.sharpencx.com) - 3 months ago
Intermittent dead air IZ1 isolation zone (app.iz1.sharpen.cx). - 3 months ago
Agents experiencing issues handling interactions within Sharpen Q - 4 months ago

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