Minor · 16 days ago · lasted about 2 hours
We are currently experiencing a partial API disruption. Our team is working to identify the root cause and implement a solution. Further details will be provided shortly.
Minor · 4 months ago · lasted about 20 hours
NetSuite notified us that NetSuite service is unavailable in US Ashburn data centers as a result of a data center physical infrastructure issue. We will continue to monitor their progress as they resolve this issue. Customer impact: Customers with NetSuite accounts hosted in US Ashburn may experience delays in Orders and Shipments synchronization with NetSuite. Additional details can be found on the NetSuite status page - https://status.netsuite.com/ Start Time: 12:14pm Pacific Time
Minor · 7 months ago · lasted 3 days
NetSuite users are facing issues with Item Fulfillments sync from NetSuite to ShipHawk. When NetSuite users save an Item Shipment record, the error is shown: "The result field Base Price cannot be grouped. Please edit the search and omit this field or use a different summary function." This was first reported at 5:15 AM Pacific Time. We are currently investigating and have reached out to NetSuite support. No changes that could cause the issue were made by ShipHawk.
Minor · 8 months ago · lasted about 1 hour
DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue. Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce. Start Time: 7:40am Pacific Time
Major · 8 months ago · lasted about 3 hours
DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue. Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce. Start Time: 1:24pm Pacific Time
Minor · 10 months ago · lasted about 1 hour
We are currently investigating an issue where some customers have reported being unable to log into ShipHawk. While AWS has not reported this yet, we are seeing degraded performance reported by: https://downdetector.com/status/aws-amazon-web-services/
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