Is Showpad API & Integrations Down?

Showpad API & Integrations status is operational

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Users are not reporting problems in Showpad

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Showpad API & Integrations problems reported by users

This chart provides user-reported problems for Showpad API & Integrations in the last 12 hours. It's a collection of user reports from different sources.

Latest Showpad API & Integrations Outages

We continuously monitor the official Showpad API & Integrations status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Showpad API & Integrations outages and possible affected you.

0 Outages in the last 7 days
1 Outages in the last 30 days
12 Days since last incident

Minor Resolved · 12 days ago · lasted about 9 hours

MeetingIQ not able to attend meetings in Zoom version 5.13.4 (released on January 15, 2023) or higher

We have identified an issue with Showpad's MeetingIQ Bot being unable to attend meetings if you are using Zoom version 5.13.4 (released on January 15, 2023) or higher. With this release, Zoom has introduced enhanced formatting for in-meeting chat. This setting is enabled by default and is causing the Zoom window size to change and the MeetingIQ Bot to not be able to remain in the meeting. You might notice several attempts to join and eventually not being able to remain for the duration of the meeting. This means that recording these meetings will not be possible and result in an error after the meeting is concluded. Our engineering team is working on a fix, but in the meantime, you should either: - make sure to record your meetings to the Cloud (native Zoom functionality) or - deactivate the new chat setting in Zoom by navigating to your Zoom Profile and then to Settings.

Minor Resolved · 7 months ago · lasted about 1 hour

Showpad asset processing slow

Our engineering team is presently investigating an issue causing significant delays in the time it takes for assets to process and become available for use. This is impacting both admin uploaded assets and user (my files) uploaded assets. Additional updates will be posted here as they are available.

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Minor Resolved · 8 months ago · lasted 3 minutes

User and Content processing delays

Our engineering team has identified and remedied an issue that affects user sync, content updates and reporting. Showpad Content and Coach data is intact and currently being processed. In the meantime, the following areas will be impacted: 1. User sync slowness (e.g. User creation in Coach) 2. New assets or asset changes will not be reflected in search (including video for search) 3. Content and Coach analytics not being updated 4. Export API Events not being updated We expect the data processing to complete this weekend (Jun 18-19). If you are experiencing an issue and need immediate assistance, you can contact Support through our Help Center at https://help.showpad.com/hc/en-us/requests/new

Minor Resolved · 8 months ago · lasted 2 days

Cloud Storage set-up not available

Our engineering team has identified an issue impacting the ability to set up a new Cloud Storage connection with Box, Gdrive or Dropbox and are working with our vendor to investigate and resolve the issue with urgency. This issue does not impact current connections with Gdrive, Dropbox or Box, only the ability to create a new connection or re-authenticate an existing connection. Currently configured Cloud Storage connections are expected to continue to sync assets and not be impacted by this issue. We will continue to provide updates here, as they are made available.

Minor Resolved · 11 months ago · lasted 11 days

Screen recording issues on MacOS and Google Chrome version 99.0.4844.74

Please be aware that Google Chrome’s latest version 99.0.4844.74 is introducing an issue on MacOS when you try to record/share your entire screen or a window. Considering Showpad functionality, we see potential issues arising with PitchIQs or Showpad Video. If you attempt to record your screen or a window, your browser will no longer recognise that you have already granted it system permission to perform this action and a pop-up will appear, asking you to Open System Preferences on your device. If you follow the prompt or go to System Preferences - Security & Privacy - Privacy and check the Screen Recordings permission, you will see that Chrome is already enabled there, but Chrome no longer recognises it. The workaround we identified is to uncheck Chrome’s permission, make sure to select Later when you are prompted to restart the browser, and then enable it (tick the box) again. Only at this point should you select Quit & Relaunch for the browser. It’s very important that you fi...

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Frequently Asked Questions

Is Showpad API & Integrations down right now? What is Showpad current status?
Showpad seems to be up and running. We've updated the status 5 minutes ago.
Was Showpad API & Integrations down today?
Showpad is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Showpad, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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