Delay in file processing

This incident has been resolved.

Update from Box (https://status.box.com/) - Box Services continue to show rapid improvement, but users may experience some latency as services continue to restore back to full functionality.

We will continue to monitor their progress and post back once the issue is fully resolved.

We are continuing to monitor for any further issues.

Our file processing provider (Box) is experiencing delays in their ability to process files.

As a result, Microsoft office assets (Powerpoint, Excel, Word) uploaded to Showpad will experience a delay in processing and availability.

The issue is being actively investigated by Box and can be monitored via their status page - https://status.box.com/ - once resolved, we will post an update here as well.