Outage in Showpad

Question Based Analytics Dashboards appearing to have no data

Resolved Major
February 22, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing issues with some of our Question-Based Analytics Dashboards. Several of them appear to have no data to display. Please rest assured, that there is no loss of data, the issue is purely visual. Our teams are investigating and aim to resolve this as soon as possible.
Components affected
Showpad Platform
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/22/2024 01:51PM

We can confirm all widgets are operational again.

IDENTIFIED 2 months ago - at 02/22/2024 01:23PM

We are seeing the majority of Dashboards and widgets recovering, with only a small number of widgets still saying that no data is available.

We are continuing to monitor and hope to have all functionality restored very soon.

IDENTIFIED 2 months ago - at 02/22/2024 10:58AM

We are currently experiencing issues with some of our Question-Based Analytics Dashboards. Several of them appear to have no data to display.

Please rest assured, that there is no loss of data, the issue is purely visual.

Our teams are investigating and aim to resolve this as soon as possible.

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