This chart provides user-reported problems for Showpad Platform in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Showpad Platform status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Showpad Platform outages and possible affected you.
Major Resolved · about 2 months ago · lasted 14 minutes
Our engineering team is investigating an issue impacting the Showpad platform both for users (the Web App) and administrators (the Online Platform). An error message is displayed when you attempt to load either side of the platform.
Major Resolved · 4 months ago · lasted about 1 hour
Our engineering team is investigating an issue impacting the Showpad platform. Both users and administrators might experience slow loading times or certain areas of the platform being completely impossible to load.
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Minor Resolved · 7 months ago · lasted about 1 hour
Our engineering team is presently investigating an issue causing significant delays in the time it takes for assets to process and become available for use. This is impacting both admin uploaded assets and user (my files) uploaded assets. Additional updates will be posted here as they are available.
Minor Resolved · 8 months ago · lasted 3 minutes
Our engineering team has identified and remedied an issue that affects user sync, content updates and reporting. Showpad Content and Coach data is intact and currently being processed. In the meantime, the following areas will be impacted: 1. User sync slowness (e.g. User creation in Coach) 2. New assets or asset changes will not be reflected in search (including video for search) 3. Content and Coach analytics not being updated 4. Export API Events not being updated We expect the data processing to complete this weekend (Jun 18-19). If you are experiencing an issue and need immediate assistance, you can contact Support through our Help Center at https://help.showpad.com/hc/en-us/requests/new
Minor Resolved · 10 months ago · lasted 41 minutes
SSO login fails to authenticate on mobile apps
Our engineering team is currently investigating an issue impacting SSO logins on our mobile apps, which cause users to encounter an “Error. Incomplete Device Identification” message and prevents them from accessing. Login with Salesforce and native Showpad authentication methods continue to work for mobile apps. Accessing via a web browser continues to work with all supported authentication methods.
Minor Resolved · 11 months ago · lasted 8 days
Showpad is inaccessible
Showpad is currently experiencing issues with our database and the platform may be inaccessible for login or browsing. Our engineerings team is already looking into this and will address the situation as soon as possible. We would like to apologize for the inconvenience this is causing and thank you for your patience while we work on the issue.
Minor Resolved · 11 months ago · lasted 12 days
Showpad App for Android 12 is crashing on start
Showpad App for Android is experiencing issues when users are opening the App. This only impacts Android 12 devices and does not impact earlier Android versions. The issue is being investigated internally and will be resolved as soon as possible.
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