Simwood Status

Resolved Support Ticket System down

Our support system, supplied by Zendesk, is down as per status.zendesk.com. This will affect our ability to receive tickets from the portal and some porting functions. We will continue to process support tickets mailed into [email protected]

Resolved Portal / API working slowly for some functions

The API is working slowly for some functions and as the Portal works off of that, it is also affected. We have noted that the download of CDRs, rates and invoices are reported as being affected and are investigating

Resolved Calls not completing to imported numbers

We are receiving notifications of calls not completing to some ported numbers and are investigating

Resolved Communicator issues

We have received reports of customers having trouble logging into Communicator and are investigating this

Resolved Support Ticket system failure

Our Support Ticket system, provided by Zendesk, is down. We can continue to take calls and tickets emailed to [email protected] We have raised an urgent ticket with Zendesk

Resolved Google outage

Google appear to have a large outage which they have yet to acknowledge. We use Google Apps for our email and thus are presently not receiving emails into our ticketing system. If you have urgent requirements, please telephone us. No Simwood services are otherwise affected.

Resolved September CDRs

We currently have an issue with some of the search nodes that present CDRs to customers through the portal and API. This means CDRs viewed through the portal or API are incomplete. We are working on restoring the cluster to 100% but will then need to performa a reconciliation of CDRs for September, against the master database, which we will do over the next 24 hours.

Resolved API access is failing for some services

A range of errors have been reported from Simwood API. The problem has been identified and a fix is being worked on

Resolved Support Ticket system failure

Our support ticketing system is hosted by Zendesk and they are experiencing server issues which can be seen at https://status.zendesk.com/ The submission of tickets via the support centre is affected by this as is our ability to process existing tickets. In the meantime, please mail ticket requests to [email protected]

Resolved Vodafone issues

We have noticed a higher number of failures than normal to Vodafone destinations out-with the Simwood network. We have made on-net changes where we can but are investigating further.