0 incidents in the last 7 days
0 incidents in the last 30 days
Last known issue was about 2 months ago
Resolved VoIP DDoS Preparations – IMPORTANT customer update
We have been monitoring the current DDoS situation and working with industry colleagues. Our adapted plans for handling such an attack against Simwood properties has been published on our blog at https://blog.simwood.com/2021/09/voip-ddos-preparations-important-customer-update/ Some of those changes require customer action in order to benefit from them. Please digest this blog posting and contact us for any advice.
Resolved Support Ticket System down
Our support system, supplied by Zendesk, is down as per status.zendesk.com. This will affect our ability to receive tickets from the portal and some porting functions. We will continue to process support tickets mailed into [email protected]
Resolved Portal / API working slowly for some functions
The API is working slowly for some functions and as the Portal works off of that, it is also affected. We have noted that the download of CDRs, rates and invoices are reported as being affected and are investigating
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