Is Skylight Down?

Skylight status is operational

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Latest Skylight Outages

Check the stats and details of the latest Skylight outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
32 Days since last incident

Minor Resolved · about 1 month ago · lasted about 4 hours

Data Processing Delay

One of our processors is encountering errors while processing traces, we have taken the worker offline to work on a fix. This is affecting a portion of our customers – if your app is affected you may see missing data on the Skylight dashboard starting from around 20:50 UTC. We expect the missing data to be filled in once we resume processing.

Minor Resolved · 3 months ago · lasted 6 minutes

Problem with Upstream Provider (Heroku)

Problems with an upstream provider (Heroku) have taken down our website as well as agent authentication. It does not appear to affect all customers uniformly. We are still able to resolve and connect to the site from some locations as of now. The Skylight collector is still operational and processing data from agents that were already authenticated. We are monitoring the situation. Upstream incident: https://status.heroku.com/incidents/2454

Major Resolved · 4 months ago · lasted about 3 hours

Problem with Upstream Provider (Heroku)

Problems with an upstream provider (Heroku) have taken down our website as well as agent authentication. The Skylight collector is still operational and processing data from agents that were already authenticated. We are monitoring the situation. Upstream incident: https://status.heroku.com/incidents/2453

Minor Resolved · 5 months ago · lasted about 1 hour

Partial Data Processing Lag

We are investigating a "clog" in the data processing pipeline that is causing one of the worker servers to be "stuck". This only affect a portion of the customers. If you are affected, you will see missing data from the Skylight dashboard for the last few hours (which is slowly populating). At this stage, we believe the data is safely received in the queue for processing, and once we resolve the issue that causes the "clog" we will be able to backfill the missing data.

Major Resolved · 5 months ago · lasted 38 minutes

Expired Certificates

Our automation have failed to renew/replace the SSL certificates before they expired. We are currently replacing the certificates manually. In the meantime, both the Skylight dashboard and the data collecting servers (used by the agents to submit traces) are inaccessible. We are sorry for the inconvenience.

Minor Resolved · 6 months ago · lasted 35 minutes

Data Processing Partial Backlog

A subset of our customers are experiencing a delay in data processing. We've identified the cause and are working on a fix.

Minor Resolved · 11 months ago · lasted 3 months

Heroku SSL Service Degradation

The Skylight dashboard is inaccessible currently due to a configuration issue. This outage also impacted agent authentication – new authentications from agents will not succeed at the moment. Agents that are already authenticated can continue to report data until the authentication session expires. The data processing pipeline is technically unaffected by this outage as it is hosted on a different provider. However, given that agents are failing to authenticate (and therefore failing to submit traces), we expect this to cause lapses in Skylight data during the outage period.

Skylight Components

Check the current status of the components

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Frequently Asked Questions

Is Skylight down right now? What is Skylight current status?
Skylight seems to be up and running. We've updated the status less than a minute ago.
Was Skylight down today?
Skylight is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Skylight, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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Why use IsDown instead of Skylight status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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