Outage in SlimPay

[PRODUCTION] - [IMPORTANT INFORMATION] - Delayed SDD to the next execution date

Resolved Minor
January 24, 2023 - Started over 1 year ago - Lasted about 17 hours
Official incident page

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Outage Details

[EN] Dear customers, Following an information from our sponsor bank, we would like to communicate that some of the transactions originally scheduled for Wednesday 25 January will be postponed to Thursday 26 January. We will keep you updated on the evolution of the situation. We apologize for this inconvenience and thank you for your understanding. Best regards, The SlimPay team [FR] Chers clients, Suite à une information de notre banque sponsor, nous tenons à vous communiquer qu'une partie des transactions initialement prévues pour le mercredi 25 janvier sera reportée au jeudi 26 janvier. Nous vous tiendrons informés de l'évolution de la situation. Nous vous prions de bien vouloir nous excuser pour ce désagrément et vous remercions de votre compréhension. Cordialement, L'équipe SlimPay
Components affected
SlimPay BATCH
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/25/2023 09:16AM

[EN]
Dear customers,
We confirm that the transactions affected by this delay will be successfully processed on Thursday 26 January as announced. You can follow their processing with our usual monitoring tools (Dashboard and/or API).
Best regards,
The SlimPay team

[FR]
Chers clients,
Nous vous confirmons que les transactions impactées par ce décalage seront exécutées correctement le jeudi 26 janvier comme annoncé. Vous pouvez suivre leur traitement avec nos outils de pilotage habituels (Dashboard et/ou API).
Cordialement,
L'équipe SlimPay

IDENTIFIED over 1 year ago - at 01/24/2023 05:00PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 01/24/2023 04:32PM

[EN]
Dear customers,
Following an information from our sponsor bank, we would like to communicate that some of the transactions originally scheduled for Wednesday 25 January will be postponed to Thursday 26 January.
We will keep you updated on the evolution of the situation.
We apologize for this inconvenience and thank you for your understanding.
Best regards,
The SlimPay team

[FR]
Chers clients,
Suite à une information de notre banque sponsor, nous tenons à vous communiquer qu'une partie des transactions initialement prévues pour le mercredi 25 janvier sera reportée au jeudi 26 janvier.
Nous vous tiendrons informés de l'évolution de la situation.
Nous vous prions de bien vouloir nous excuser pour ce désagrément et vous remercions de votre compréhension.
Cordialement,
L'équipe SlimPay

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