Outage in Socialbakers

Instagram Data Issue Due to Meta Bug

Resolved Major
December 04, 2023 - Started 5 months ago - Lasted 2 days
Official incident page

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Outage Details

We're experiencing a disruption in Instagram data across Emplifi features due to a Meta bug, affecting insights and post metrics for all types of Instagram content. We are in contact with Meta for resolution. Please use caution with Instagram data metrics until further notice.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/06/2023 09:18AM

This incident has been resolved.

- The metrics for Stories created between Dec 1 - 4 are unfortunately not available
- Posts not older than 30 days should already have their Insights up to date
- Posts older than 30 days will take up to 7 days to backfill

IDENTIFIED 5 months ago - at 12/04/2023 11:02AM

We're experiencing a disruption in Instagram data across Emplifi features due to a Meta bug, affecting insights and post metrics for all types of Instagram content. We are in contact with Meta for resolution. Please use caution with Instagram data metrics until further notice.

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