Outage in Spiceworks

Cloud Help Desk - Email delays

Resolved Minor
September 13, 2023 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We've received automated alerts and reports from users who are seeing delays with receiving new ticket and ticket comment updates via email. We are actively investigating the issue with inbound email to the Cloud Help Desk and we'll provide updates as available.
Components affected
Spiceworks Cloud Help Desk
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/13/2023 10:35PM

Nearly all of our previously delayed automated tests have now delivered, indicating we are nearly fully caught up with delivery of inbound emails. There are no indications of ongoing delays of new emails. We will continue monitoring to confirm there are no further delays.

INVESTIGATING 8 months ago - at 09/13/2023 10:11PM

Inbound emails to Cloud Help Desk that were sent over approx. the past 30 minutes are delivering normally, without delay. Emails that were sent between approx. 19:52 and 21:40 UTC are continuing to sporadically be delayed in delivery to Cloud Help Desk. We are monitoring while working with our ESP on identifying the cause.

INVESTIGATING 8 months ago - at 09/13/2023 09:48PM

We've received automated alerts and reports from users who are seeing delays with receiving new ticket and ticket comment updates via email. We are actively investigating the issue with inbound email to the Cloud Help Desk and we'll provide updates as available.

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