Outage in Spiceworks

Cloud Help Desk: Ticket Bulk/File Import Unavailable

Resolved Minor
January 26, 2024 - Started 3 months ago - Lasted 6 days
Official incident page

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Outage Details

The ability to import a json file to bulk create tickets is not currently working. Import file uploads are successful, but the processing of the file to create tickets and users is not working. (Note the impact is limited to the bulk import feature, typically only used as a part of initial account set up, when migrating to the Cloud Help Desk.)
Components affected
Spiceworks Cloud Help Desk
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/01/2024 11:39PM

With the fix released during this (https://status.spiceworks.com/incidents/c32mg0pxf7lz) maintenance outage, this issue is resolved.

INVESTIGATING 3 months ago - at 01/26/2024 07:33PM

The ability to import a json file to bulk create tickets is not currently working. Import file uploads are successful, but the processing of the file to create tickets and users is not working. (Note the impact is limited to the bulk import feature, typically only used as a part of initial account set up, when migrating to the Cloud Help Desk.)

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