Outage in Spiceworks
New cloud help desk email addresses return "550 No Such User" error
Resolved Minor
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Outage Details
Components affected
Spiceworks Cloud Help DeskLatest Updates ( sorted recent to last )
The issue has been resolved for new accounts. All affected existing accounts have been fixed where needed.
Please email support@spiceworks.com if you email your new help@orgname.on.spiceworks.com address and get a "550 No Such User" response.
We have reports that new cloud help desk accounts return the above error when emails are sent to the help@orgname.on.spiceworks.com address. The development team is looking into the cause.
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