Sucuri Status

Resolved Intermittent Latency

Some Sucuri customers experienced extreme latency in the United States beginning around 2:30 pm Eastern time. SOC engineers isolated the problem to an upstream provider issue, and reconfigured the Sucuri network to route traffic out of the area which resolved this issue for the vast majority of customers at around 3:30pm Eastern. SOC engineers are currently monitoring the situation and working with our upstream provider to gain a root cause analysis. Customers still experiencing latency at this time (4:30pm Eastern) should open a support ticket for assistance.

Resolved WAF Dashboard - Degraded performance on some monitor/firewall dashboards

We are aware of an issue affecting load times on waf.sucuri.net and the accuracy of internal tools showing correct firewall status. We are investigating this issue and will provide updates as more information becomes available. Your site is still protected and we hope to have the issue resolved shortly.

Resolved WAF Dashboard Connectivity Issues

We are aware of an issue that is affecting customers' ability to log in to their WAF dashboard. We are investigating this issue and will provide updates as more information becomes available.

Resolved sitecheck.sucuri.net service is currently down

Our sitecheck.sucuri.net service is currently down. We are investigating the cause with AWS and we will provide an update as soon as we have more information to share. Note that our Firewall, Monitoring and Backup products are unaffected and operating normally. The issue only impacts sucuri sitecheck feature.

Resolved Support Dashboard Connectivity Issues

We are aware of an issue that is affecting customers' ability to log in to their support dashboard. We are investigating this issue and will provide updates as more information becomes available.