Check the stats and details of the latest SugarSync outages and issues
Minor Resolved · about 2 months ago · lasted 19 days
Our engineers are investigating an issue that may be preventing access to a subset of SugarSync accounts. The issue may prevent those users from logging in and/or resetting their password. We appreciate your patience while they are resolving this.
Minor Resolved · 2 months ago · lasted about 17 hours
Our network engineers have discovered a network issue that may be causing interruption of service for some users. They are working to resolve this as quickly as possible.
Minor Resolved · 3 months ago · lasted about 1 hour
Our engineers are investigating an unforeseen network issue whereby the SugarSync systems may be temporarily inaccessible. We thank you for your patience while this is resolved.
Maintenance Resolved · 3 months ago · lasted 6 minutes
We are currently rebooting a network switch for maintenance. SugarSync service may be degraded for up to 2 hours. Customers experiencing service issues for greater than 2 hours should reach out to [email protected]
Minor Resolved · 6 months ago · lasted 3 months
File uploads stuck in SugarSync desktop application
Our engineers are currently investigating an issue where some customers are seeing files that appear to be stuck in the upload queue or say "Waiting to add" in the Folders view. We appreciate your patience as we try to resolve this.
Minor Resolved · 7 months ago · lasted about 21 hours
Intermittent issues with payment method updater and account settings
Our engineers are investigating an issue with the website that affects updating payment methods and other online account settings. We hope to have it resolved soon.
Minor Resolved · 10 months ago · lasted about 2 months
System emails not being delivered
Our engineers are currently investigating the issue of system emails not being delivered. This affects password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc. Billing notices are not affected.
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