Is SugarSync Down?

SugarSync Status is Operational

Latest SugarSync Outages

Check the stats and details of the latest SugarSync outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
57 Days since last incident

Minor Resolved · about 2 months ago · lasted 19 days

Some accounts inaccessible

Our engineers are investigating an issue that may be preventing access to a subset of SugarSync accounts. The issue may prevent those users from logging in and/or resetting their password. We appreciate your patience while they are resolving this.

Minor Resolved · 2 months ago · lasted about 17 hours

Interruption in Service

Our network engineers have discovered a network issue that may be causing interruption of service for some users. They are working to resolve this as quickly as possible.

Minor Resolved · 3 months ago · lasted about 1 hour

SugarSync systems may be temporarily inaccessible.

Our engineers are investigating an unforeseen network issue whereby the SugarSync systems may be temporarily inaccessible. We thank you for your patience while this is resolved.

Maintenance Resolved · 3 months ago · lasted 6 minutes

Network maintenance - Rebooting Network Switch

We are currently rebooting a network switch for maintenance. SugarSync service may be degraded for up to 2 hours. Customers experiencing service issues for greater than 2 hours should reach out to [email protected]

Minor Resolved · 6 months ago · lasted 3 months

File uploads stuck in SugarSync desktop application

Our engineers are currently investigating an issue where some customers are seeing files that appear to be stuck in the upload queue or say "Waiting to add" in the Folders view. We appreciate your patience as we try to resolve this.

Minor Resolved · 7 months ago · lasted about 21 hours

Intermittent issues with payment method updater and account settings

Our engineers are investigating an issue with the website that affects updating payment methods and other online account settings. We hope to have it resolved soon.

Minor Resolved · 10 months ago · lasted about 2 months

System emails not being delivered

Our engineers are currently investigating the issue of system emails not being delivered. This affects password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc. Billing notices are not affected.

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Frequently Asked Questions

Is SugarSync down today?
SugarSync seems to be up and running. We've updated the status 5 days ago.
I'm having issues with SugarSync, but the status is OK. What's going on?
There are a few things you can try:
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You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when SugarSync has issues.
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Just contact us, and we'll add it ASAP.

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