SugarSync status updated a few minutes ago
SugarSync is working normally
This chart shows the number of user-reported issues for SugarSync service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report SugarSync is down. The map shows recent SugarSync outages from around the world.
SugarSync Outage MapIn the last 90 days, SugarSync had 1 incident with a median duration of 6 hours 56 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Check SugarSync status history below. IsDown detects when SugarSync is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
We are experiencing delays with our website and customer portal due to a global outage with Cloud...
|
Nov 18, 2025 at 02:46 PM UTC
|
about 7 hours |
|
Our engineers are investigating an issue that may be preventing access to a subset of SugarSync a...
|
Oct 06, 2022 at 03:15 PM UTC
|
19 days |
|
Our network engineers have discovered a network issue that may be causing interruption of service...
|
Sep 19, 2022 at 10:14 PM UTC
|
about 17 hours |
|
Our engineers are investigating an unforeseen network issue whereby the SugarSync systems may be ...
|
Sep 14, 2022 at 04:13 PM UTC
|
about 1 hour |
|
We are currently rebooting a network switch for maintenance. SugarSync service may be degraded fo...
|
Aug 29, 2022 at 02:18 PM UTC
|
6 minutes |
|
Our engineers are currently investigating an issue where some customers are seeing files that app...
|
Jun 06, 2022 at 03:01 PM UTC
|
3 months |
|
Our engineers are investigating an issue with the website that affects updating payment methods a...
|
May 03, 2022 at 06:01 PM UTC
|
about 21 hours |
|
Our engineers are currently investigating the issue of system emails not being delivered. This af...
|
Feb 01, 2022 at 05:08 PM UTC
|
about 2 months |
|
Some users are unable to connect to SugarSync or log into the web site. The desktop app may also ...
|
Sep 30, 2021 at 04:46 PM UTC
|
6 months |
|
Some users are unable to connect to SugarSync or log into the web site. We are currently investig...
|
Sep 30, 2021 at 08:13 AM UTC
|
6 months |
Check if any SugarSync component is down. View the current status of 3 services and regions.
| Component | Status |
|---|---|
| Desktop app | OK |
| iOS and Android apps | OK |
| SugarSync website | OK |
IsDown has monitored SugarSync continuously since April 2021, tracking this Databases & Storage for 5 years. Over that time, we've documented 19 outages and incidents, averaging 0.3 per month. When SugarSync goes down, incidents typically resolve within 415 minutes based on historical data.
We monitor SugarSync's official status page across 3 components. IsDown interprets SugarSync statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
When SugarSync is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track SugarSync status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
IsDown checks SugarSync's status page every few minutes, across all 3 components. We combine official status data with user reports to detect when SugarSync is down, often before the vendor announces it.
When SugarSync status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
IsDown checks SugarSync official status page for major/minor outages or downtimes. A major outage is when SugarSync experiences a critical issue that severely affects one or more services/regions. A minor incident is when SugarSync experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a SugarSync outage, we send you an alert and update your dashboard and status page.
SugarSync and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in SugarSync status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
SugarSync publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors SugarSync and all their 3 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
SugarSync is just one of 5,421 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.
Monitor SugarSync health alongside all your other vendors in a single view.
Get notified when SugarSync is down. Filter by severity to skip noise.
Route SugarSync outage alerts to Slack, Teams, PagerDuty, or webhooks.
Share SugarSync service status with your team or customers on a branded page.
Looking for SugarSync outage alerts like Downdetector? IsDown monitors SugarSync's official status page for verified incident data, not just user reports. Know exactly when SugarSync is down, which components are affected, and when service health is restored. Here's why official SugarSync status monitoring beats crowdsourced detection:
| Features |
|
Downdetector |
|---|---|---|
| Official SugarSync status page monitoring. Know when SugarSync is down with real time incident details. | ||
| Monitor 5,420+ services including SugarSync in a single dashboard. | ||
| Instant SugarSync outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: SugarSync official status plus user reports for early outage detection. | ||
| Maintenance feed for SugarSync | ||
| Granular alerts filtering by SugarSync components and regions. |
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SugarSync isn't down. You can check SugarSync status and incident details on the top of the page. IsDown continuously monitors SugarSync official status page every few minutes. In the last 24 hours, there were 0 outages reported.
SugarSync is currently operational. You can check SugarSync status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of SugarSync being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the SugarSync official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
SugarSync last outage was on November 18, 2025 with the title "Services affected due to Cloudflare outage"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor SugarSync and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if SugarSync is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about SugarSync's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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