Outage in SweetHawk

Issues with the Zendesk Apps Framework

Resolved Minor
October 05, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Zendesk is having issues with the app framework especially around manipulating ticket fields. Most apps use this and will be affected. Please disable any problematic apps until resolved by Zendesk. Apologies for the trouble, we are in touch with Zendesk to get this resolved.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 10/05/2022 02:41PM

Zendesk is having issues with the app framework especially around manipulating ticket fields. Most apps use this and will be affected. Please disable any problematic apps until resolved by Zendesk. Apologies for the trouble, we are in touch with Zendesk to get this resolved.

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