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We continuously monitor the official SysAid status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last SysAid outages.
Minor Resolved · 5 months ago · lasted 19 minutes
We identified an issue where our cloud is experiencing a service disruption on your instance level. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. We highly recommend you subscribe to your instance on our status page to get updates in real time. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation.
Minor Resolved · 6 months ago · lasted about 1 month
Basic authentication in MS Exchange Online deprecation
Because Microsoft no longer supports basic authentication protocols (SMTP, IMAP, POP), some of our clients may experience issues with the email integration service in certain situations. You can review Microsoft's announcement at this link: Clickable link The following Community post provides more details and suggestions for remediation - Clickable link
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Minor Resolved · 6 months ago · lasted about 1 hour
Disruptions in service under investigation
We detected an issue where our cloud is experiencing Service Disruption on INST04US. We’re working to resolve this issue as soon as possible and we will keep you updated with progress. Our top priority is ensuring that you’re up and running at all times and we appreciate your patience and understanding as we work to resolve this situation. Kind regards,
Minor Resolved · 9 months ago · lasted about 1 hour
Service disruptions / Performance degradation
Update: Some customers on US INST04US are experiencing Performance Degradation.
Minor Resolved · 10 months ago · lasted about 1 hour
Tickets attachments size error - Instance09
In some of our INST09-US clients' tickets, attachments are incorrectly displayed and downloaded with a file size of 0 KB. Our team has identified the problem and is currently working on implementing a solution.
Minor Resolved · 11 months ago · lasted about 2 hours
Login issues caused by Certificate Error in Browser
We are currently investigating this issue.
Minor Resolved · 11 months ago · lasted about 1 hour
Performance degradation INST04
Update: Some customers on US INST04 are experiencing performance degradation.
User-reported problems for SysAid in the last 12 hours. It's a collection of user reports from different sources.
Check the current status of the components
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