Outage in VanillaSoft

VanillaSoft VoIP Intermittent Call Issue

Resolved Minor
September 18, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

The VanillaSoft Support team is aware of the call issues that are happening to some of our customers. We have isolated the problem and are working on a resolution. Affected Components -Inbound Dialing -Outbound Dialing -Call Center
Components affected
VanillaSoft VoIP/SMS
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/18/2023 08:27PM

The VoIP call issues that have been reported by some of our clients have now been resolved. All Dialing and Call Center functionalities have been restored.

MONITORING over 1 year ago - at 09/18/2023 07:58PM

The VanillaSoft Support team is aware of the call issues that are happening to some of our customers. We have isolated the problem and are working on a resolution.

Affected Components
-Inbound Dialing
-Outbound Dialing
-Call Center

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