Outage in Xendit

Delayed Webhook Processing

Resolved Major
June 07, 2023 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear customers, We are detecting issues to deliver webhook to your URLs Payments are completed, but webhook delivery to your URLs might be delayed Our team is in all hands to investigating the issue
Components affected
Xendit Disbursements Xendit Retail Outlets Xendit PayLater Xendit QR Codes Xendit Virtual Accounts Xendit Invoices Xendit xenPlatform Xendit eWallets Xendit Direct Debit
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/07/2023 10:29AM

This incident has been resolved.

MONITORING 11 months ago - at 06/07/2023 09:44AM

Dear customers,

The following affected webhooks have been reprocessed: Virtual Account, Retail Outlet, eWallets, Direct Debit, Invoices/Checkout, QR, and Paylater
We are still working to reconcile affected webhooks
We will share update when we have one

MONITORING 11 months ago - at 06/07/2023 09:10AM

Dear customers,

A fix has been implemented and we are seeing healthy traffic since 4:01pm GMT+7
We are monitoring closely and working on processing past affected webhooks

INVESTIGATING 11 months ago - at 06/07/2023 08:51AM

Dear customers,

Core teams are still in all hands to investigate the issue
We apologize for the inconvenience and we will share more update when we have one

INVESTIGATING 11 months ago - at 06/07/2023 08:11AM

Dear customers,

We are detecting issues to deliver webhook to your URLs
Payments are completed, but webhook delivery to your URLs might be delayed
Our team is in all hands to investigating the issue

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VIRTUAL_ACCOUNT BCA Indonesia Disruption - about 11 hours ago
VIRTUAL_ACCOUNT BCA Indonesia Disruption - about 12 hours ago
VIRTUAL_ACCOUNT BCA Indonesia Disruption - about 14 hours ago

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