Outage in xMatters
Issue Discovered - Service degradation in North American Region – Email Notification
Resolved Minor
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Outage Details
xMatters monitoring tools have identified a potential issue with xMatters Email Notification for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Components affected
xMatters Email NotificationsLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 02/21/2023 07:31PM
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
MONITORING
about 2 years ago - at 02/21/2023 06:55PM
A fix has been deployed for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
IDENTIFIED
about 2 years ago - at 02/21/2023 06:36PM
The issue has been identified and a fix is being implemented.
IDENTIFIED
about 2 years ago - at 02/21/2023 06:27PM
We are continuing to work with our email vendor to resolve this issue. We'll provide updates as we have them.
IDENTIFIED
about 2 years ago - at 02/21/2023 05:51PM
We are continuing to push our email vendor for updates and resolution on this issue. We'll provide additional updates as we have them.
IDENTIFIED
about 2 years ago - at 02/21/2023 05:12PM
We are continuing to work with our email vendor to resolve this issue. We'll provide updates as we have them.
IDENTIFIED
about 2 years ago - at 02/21/2023 04:38PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 years ago - at 02/21/2023 04:21PM
The xMatters Incident Response team has identified the source of the issue to be with a downstream vendor, we are engaged with them on resolution of the issue.
We will update once a solution has been identified and implemented.
INVESTIGATING
about 2 years ago - at 02/21/2023 04:19PM
xMatters monitoring tools have identified a potential issue with xMatters Email Notification for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
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