Outage in xMatters

Issue Discovered - Service disruption in North American Region – Web User Interface

Resolved Minor
June 21, 2021 - Started almost 4 years ago - Lasted 9 months
Official incident page

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Outage Details

xMatters monitoring tools have identified a potential issue with the xMatters Web User Interface for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help
Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 06/21/2021 05:35PM

The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.

IDENTIFIED almost 4 years ago - at 06/21/2021 05:32PM

The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

INVESTIGATING almost 4 years ago - at 06/21/2021 05:22PM

xMatters monitoring tools have identified a potential issue with the xMatters Web User Interface for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help

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