Outage in Yousign

SMS delivery issue

Resolved Minor

July 18, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Some clients may have experience delay between 11:00 to 11:33 in receiving SMS message from Yousign V3 APP, V3 API (https://yousign.app) and V2 APP, V2 API (https://webapp.yousign.com). Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Components affected

Yousign APP V2 - https://webapp.yousign.com Yousign API V2 - https://api.yousign.com

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/18/2023 12:05PM

This incident has been resolved.

MONITORING over 2 years ago - at 07/18/2023 10:29AM

Some clients may have experience delay between 11:00 to 11:33 in receiving SMS message from Yousign V3 APP, V3 API (https://yousign.app) and V2 APP, V2 API (https://webapp.yousign.com). Our engineers are working to resolve this as fast as possible.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Latest Yousign outages

Degraded performance on API and App - 2 days ago

Signature processing delays - 10 days ago

V3 - Application and API degradation - about 1 month ago

V3 - Delay on eSignatures (SES, AES) - about 2 months ago

V3 - Application and API instabilities - about 2 months ago

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