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Minor Incident Intermittent Issues with ZI Chat Analytics
We are continuing our investigation into the intermittent sync issues affecting the Analytics feature within ZI Chat. Data for majority of our customers is expected to be available on the platform by May 24 (Tuesday) morning EST. Some customers might continue to view partial data, all of which are expected to be resolved by May 26 (Thursday) morning EST. Please know our engineering teams are working hard to resolve the underlying issues and get everything up and running as soon as possible. Feel free to reach out to our support team at [email protected] or Z-bot for any questions.
Minor Incident Chorus - Intermittent Recording Issues
We are aware of intermittent issues impacting Chorus recordings. During this time, users may experience issues with our Notetaker successfully joining calls. Please know our engineering teams are working hard to resolve the underlying issues and get everything up and running as soon as possible.
Resolved Minor Intermittent Issues with ZI Chat Analytics
We are currently experiencing intermittent sync issues with the Analytics feature within ZI Chat. Data beginning on May 17th may not yet be available within Analytics. Our Engineering team is actively working on this and we expect all data from this week to be synced by this Saturday, May 21st. We apologize for any inconvenience this has caused.
Resolved Minor ZI Chat - Intermittent Issues
We are aware of an issue with ZI Chat currently being unresponsive. Our Engineering team is actively investigating and working to get this issue resolved as soon as possible.
Resolved Minor Intermittent Issues with ZI Chat
We are aware of an issue with ZI Chat currently being unresponsive. Our Engineering team is actively investigating and working to get this issue resolved as soon as possible.
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