Outage in ZoomInfo

Chorus - Intermittent Call Recording Issues

Resolved Minor
September 30, 2025 - Started 21 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware of intermittent issues impacting Chorus call recording. During this time, some calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 09/30/2025 11:15PM

The intermittent call recording issues have now been resolved.

As a reminder, if you have a meeting that Chorus didn't record and your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform.
https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

MONITORING 21 days ago - at 09/30/2025 10:03PM

Our Engineering team has implemented and is monitoring a fix. At this time, the Chorus call recording functionality should now be restored.

If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform.
https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

INVESTIGATING 21 days ago - at 09/30/2025 05:49PM

We are continuing to investigate the intermittent issues with Chorus Call Recording, as we have seen some continued failures. Our engineering team will continue to work to resolve this issue as soon as possible.

MONITORING 21 days ago - at 09/30/2025 05:04PM

Our Engineering team has implemented and is monitoring a fix. At this time, the Chorus call recording functionality should now be restored.

If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform.
https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

INVESTIGATING 21 days ago - at 09/30/2025 04:45PM

We are aware of intermittent issues impacting Chorus call recording. During this time, some calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.

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