1Password Outage History

1Password's SaaS Manager experienced a major 4.8-hour outage affecting both US and EU regions, preventing file uploads/downloads, causing pages to fail loading, breaking some integrations and workflows, and preventing images from displaying properly. The engineering team identified the root cause and implemented a fix, first resolving the file transfer and page loading issues, then addressing the remaining image loading problems. The incident was fully resolved with all functionality restored.

1Password's SaaS Manager experienced a major incident where workflows and integrations failed to run starting around 12:30pm ET, preventing automatic user onboarding and off-boarding processes from occurring. The Workflows and Integrations pages also failed to load during this time, affecting the Partnership API components. The issue was resolved after 37 minutes with a fix implementation, though failed workflows required manual re-running while integrations would automatically retry within 24 hours.

1Password experienced a major service incident lasting 27.2 hours that caused errors and increased latency across nearly all services, including login failures, sync delays, and issues with CLI access. The incident affected core functionality like accessing passwords, saving items, syncing between devices, as well as administrative features like billing, SSO, MFA, and various APIs. Service performance gradually stabilized and was fully resolved after continuous monitoring confirmed complete recovery.

1Password experienced a major incident affecting sign-in functionality to their SaaS Manager service for 49 minutes. Users were unable to access the SaaS Manager due to authentication issues. The problem was mitigated and resolved with continued monitoring to ensure service stability.

The 1Password US hosted service experienced high latency and errors for 8.5 hours, preventing users from signing in and syncing changes between devices. The incident affected all major components including SSO, syncing, billing, MFA, admin console, and APIs. The engineering team implemented a fix and confirmed resolution after monitoring the results.

1Password's SSO functionality experienced degraded performance due to an upstream provider issue, causing sign-in failures that required users to retry authentication with their identity providers. The incident affected the Single Sign On service and lasted approximately 9 days before being resolved. Users experienced intermittent authentication failures during this period.

1Password Teams accounts experienced a 24.2-hour outage preventing access to Developer Environments, which affected password access and CLI functionality. The engineering team identified the root cause and deployed a fix, followed by a monitoring period before full resolution.

1Password Individual and Family account users experienced a 3.3-hour outage preventing access to their Developer Environments, affecting password access and CLI functionality. The engineering team identified the root cause and deployed a fix to resolve the issue.

1Password experienced a feature availability issue where certain features were unexpectedly turned off for some customers. The incident lasted 34 minutes and was classified as minor impact. The team implemented a fix and confirmed resolution after monitoring the results.

1Password experienced a major incident where users were unable to read vault items from the CLI tool, specifically affecting the `op read` and `op document get` commands. The issue expanded during the incident to also impact document retrieval performance outside of the CLI across the broader service. The incident lasted 2.2 hours with the team identifying the root cause, developing a fix, and deploying the resolution.