Outage in 360dialog

Application request limit reached

Resolved Minor
September 25, 2024 - Started about 1 year ago - Lasted 6 days

Need to monitor 360dialog outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including 360dialog, and never miss an outage again.
Start Free Trial

Outage Details

Our communication channel with META have reached the limit of incorrect requests. In this case 360dialog Hub or our API will produce errors for the following actions: - editing or submitting templates - migrations - onboarding - flows - hosting type change You can use Meta Business Manager as a workaround for creating and submitting templates. Messaging functionality is performing normally. We are continuing to work on this problem.
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 year ago - at 09/25/2024 01:02PM

Our communication channel with META have reached the limit of incorrect requests. In this case 360dialog Hub or our API will produce errors for the following actions: - editing or submitting templates - migrations - onboarding - flows - hosting type change You can use Meta Business Manager as a workaround for creating and submitting templates. Messaging functionality is performing normally. We are continuing to work on this problem.

INVESTIGATING about 1 year ago - at 09/25/2024 02:43PM

We are continuing to work on this problem, and do not currently have an ETA for restoration of all functionality.

MONITORING about 1 year ago - at 09/25/2024 03:49PM

The majority of functionality has been restored to normal.However, the below actions are still affected and we are working to restore full functionality* Cloud API profile photo upload* Template message creation with `header_handle` and/or `header_url`We will share another update when this is resolved.

MONITORING about 1 year ago - at 09/26/2024 07:40AM

We are continuing to work on the below as this actions are still affected:* Cloud API profile photo upload* Template message creation with `header_handle` and/or `header_url`We will share another update when this is resolved.

MONITORING about 1 year ago - at 09/26/2024 11:42AM

Our Engineering team is still working on a fix to make the below actions available:* Cloud API profile photo upload* Template message creation with `header_handle` and/or `header_url`We will provide another update regards the status.

MONITORING about 1 year ago - at 09/27/2024 07:45AM

We are continuing to work with Meta Engineering team on this issue.The below actions are still affected:* Cloud API profile photo upload* Template message creation with `header_handle` and/or `header_url`We will provide another update regards the status.

MONITORING about 1 year ago - at 09/27/2024 01:37PM

Template message creation and profile photo upload functionality has been restored. We are continuing to monitor the situation with Meta support.

IDENTIFIED about 1 year ago - at 09/30/2024 01:57PM

We are aware that the issue is re-occurring and is affecting some WABA operations including:* Profile photo upload* Template message creation with `header_handle` and/or `header_url`We are in contact with Meta about the issue and the case is escalated with their relevant stakeholders. We will provide another update in 4 hours or sooner if we have a significant development.

MONITORING about 1 year ago - at 09/30/2024 02:20PM

Template message creation and profile photo upload functionality has been restored.We are continuing to monitor the situation with Meta support.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook