Outage in 8x8
8x8 Work issues
Resolved Minor
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Outage Details
Dear Customer, We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.The engineering team is currently investigating.If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.Thank you for your understanding
Components affected
8x8 Endpoints 8x8 EMEA 8x8 Outbound 8x8 Deskphones 8x8 WorkM (VOM) 8x8 Inbound 8x8 WorkD (VOD) 8x8 WorkD (VOD) 8x8 Deskphones 8x8 Endpoints 8x8 Deskphones 8x8 Work Calling 8x8 Outbound 8x8 Endpoints 8x8 WorkM (VOM) 8x8 WorkM (VOM) 8x8 APAC 8x8 WorkD (VOD) 8x8 Work Calling 8x8 Outbound 8x8 Inbound 8x8 Inbound 8x8 Americas 8x8 Work CallingLatest Updates ( sorted recent to last )
INFORMATIONAL
over 2 years ago - at 06/22/2023 08:15AM
Dear Customer, We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.The engineering team is currently investigating.If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.Thank you for your understanding
INFORMATIONAL
over 2 years ago - at 06/22/2023 08:35AM
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. Thank you for your patience.
INFORMATIONAL
over 2 years ago - at 06/22/2023 08:44AM
Dear Customer,We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.If you are still encountering issues please reach out to your 8x8 support representative for assistance.We apologize for the inconvenience and we will continue to monitor for full resolution.
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