Outage in 8x8

8x8 Analytics error when loading

Resolved Minor
July 28, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

8x8 has identified an issue with 8x8 Analytics pages not loading. We're working with operations team to resolve and will provide updates as they become available. 
Latest Updates ( sorted recent to last )
INFORMATIONAL about 2 years ago - at 07/28/2023 05:38PM

8x8 has identified an issue with 8x8 Analytics pages not loading. We're working with operations team to resolve and will provide updates as they become available. 

INFORMATIONAL about 2 years ago - at 07/28/2023 05:53PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL about 2 years ago - at 07/28/2023 06:06PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

INFORMATIONAL about 2 years ago - at 07/28/2023 06:21PM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience. 

INFORMATIONAL about 2 years ago - at 07/28/2023 06:37PM

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you the next update at 12:10 PM Pacific time (3:10PM Eastern)

INFORMATIONAL about 2 years ago - at 07/28/2023 07:10PM

8x8 continues to work with operations team on restoring 8x8 Analytics. We apologize for the delay and we'll continue to provide update as they become available. 

INFORMATIONAL about 2 years ago - at 07/28/2023 07:44PM

8x8 is working to restore the 8x8 Work Analytics platform. We'll continue to provide updates as the occur with the next update being at 1:15 PM Pacific (4:15 PM Eastern) or until a new update is available. 

INFORMATIONAL about 2 years ago - at 07/28/2023 08:15PM

8x8 is continuing to restore access to 8x8 Analytics.  We'll continue to provide updates as they become available. Next update will be at 2:15 PM pacific (5:15 PM Pacific)

INFORMATIONAL about 2 years ago - at 07/28/2023 09:15PM

8x8 is continuing to make progress towards restoring access to 8x8 Work Analytics. We'll continue to provide updates as the become available. Next update will be at 3:15 PM pacific (6:15 PM Eastern). 

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