Outage in 8x8

Microsoft Teams endpoints calling issues

Resolved Minor
August 29, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 
Latest Updates ( sorted recent to last )
INFORMATIONAL about 2 years ago - at 08/29/2023 07:57PM

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

INFORMATIONAL about 2 years ago - at 08/29/2023 08:29PM

8x8 has confirmed an issue with 8x8 Microsoft Teams enabled endpoints. Inbound and outbound calls have been intermittently failing only though MS Teams enabled endpoints.  In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide as they become available.8x8 Work can be logged in at work.8x8.com8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

MONITORING about 2 years ago - at 08/29/2023 08:49PM

8x8 and it's integration partner have confirmed that call flow has been back to normal have and calls are currently completing as normal. We are monitoring for stability and will provide a further update once it's confirmed as fully resolved. 

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