Outage in 8x8

Microsoft Teams endpoints calling issues

Resolved Minor
September 12, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 
Components affected
8x8 All Other Services 8x8 Work Calling 8x8 Work Calling 8x8 EMEA 8x8 All Other Services 8x8 Americas 8x8 All Other Services 8x8 APAC 8x8 Deskphones 8x8 Deskphones 8x8 Endpoints 8x8 Endpoints 8x8 Endpoints 8x8 Deskphones 8x8 Work Calling
Latest Updates ( sorted recent to last )
INFORMATIONAL about 2 years ago - at 09/12/2023 01:00PM

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

IDENTIFIED about 2 years ago - at 09/12/2023 01:12PM

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.8x8 Work can be logged in at work.8x8.com8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

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