Outage in 8x8

MS Teams calls failing

Resolved Minor
October 04, 2023 - Started almost 2 years ago - Lasted 22 minutes
Official incident page

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Outage Details

8x8 is investigating reports of calls terminating over Microsoft Teams integration are currently failing or dropping. We are investigating the issue with our integration partner and will providing updates as they become available. 
Components affected
8x8 All Other Services 8x8 Americas
Latest Updates ( sorted recent to last )
INFORMATIONAL almost 2 years ago - at 10/04/2023 04:44PM

8x8 is investigating reports of calls terminating over Microsoft Teams integration are currently failing or dropping. We are investigating the issue with our integration partner and will providing updates as they become available. 

INFORMATIONAL almost 2 years ago - at 10/04/2023 05:00PM

8x8 and our integration partner are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. If available users can utilize direct logins to 8x8 work web or desktop versions of 8x8 while this issue is investigated. 

Latest 8x8 outages

MS Teams sync issues - 21 days ago
Agent Workspace login issues - US - about 1 month ago

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