Emergency Platform switch for some NA10 Contact Center Customers

8x8 performed an emergency platform switch for some Contact Center customers on the NA10 platform at 9:34 AM pacific (12:34 PM Eastern). The platform switch was complete. Agents should log out and back in to resume normal operation. We're investigating the root cause and we apologize for the inconvenience. 

8x8 has reopened this incident to investigate some continued impact after the platform switch. 8x8 is currently investigating and will provide updates as they become available. 

8x8 has resolved an issue with some tenants that did not properly respond to the platform switch. We have confirmed that those tenants are now operational. If an agent is experiencing issues, please ensure they log out and back in. We are currently monitoring and will update once we confirm all is fully resolved.

8x8 has seen continued stability since the resolution time of 10:00AM Pacific (1pm Eastern). Some contact center analytics dashboards may display inaccurate while data is syncing in the analytics platform. We'll continue to monitor and provide updates as they become available.