Outage in 8x8

New Call Recordings will have a delay before viewing

Resolved Minor
January 30, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

8x8 Is currently investigating an issue where new call recordings will have a delay before they can be accessed. Calls will still be recorded successfully, however playback may not be accessible immediately. We will provide updates as they become available.
Components affected
8x8 Analytics 8x8 Americas 8x8 All Other Services
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 01/30/2024 04:10PM

8x8 Is currently investigating an issue where new call recordings will have a delay before they can be accessed. Calls will still be recorded successfully, however playback may not be accessible immediately. We will provide updates as they become available.

MONITORING over 1 year ago - at 01/30/2024 04:51PM

8x8 has mitigated the issue by moving call recording traffic to a different Clount8 cluster. Recording transactions look fine and it will take approximately 90 minutes for the recordings to be available in VO, VCC, and QM. We will provide further updates with the move is complete.

MONITORING over 1 year ago - at 01/30/2024 04:52PM

8x8 has mitigated the issue by moving call recordings traffic to a different Clount8 cluster. Recording transactions look fine and it will take approximately 90 minutes for the recordings to be available in VO, VCC, and QM. We will provide further updates with the move is complete.

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